Legal · Updated 17 August 2026

Privacy policy

This policy explains how Vaultsyncgrid handles personal information when you visit our website, contact us or work with us. We apply Malaysia's Personal Data Protection Act 2010 where applicable.

Information we collect

We collect details you submit, such as your name, work email, company, phone number and enquiry. During an engagement we may also process business contact details and app analytics supplied by your organisation. We ask clients not to provide direct user identifiers unless specifically agreed and legally justified.

How we use information

We use information to answer enquiries, prepare proposals, deliver and improve services, maintain records, secure our systems, comply with law and, with consent where required, measure website use. We do not sell personal information.

Legal basis and sharing

We process information to take requested steps, perform contracts, meet legal duties, pursue legitimate business interests or act on consent. We share only what is necessary with vetted hosting, communications and professional-service providers, or authorities where legally required. Providers must protect the information and use it only for the instructed purpose.

International processing and retention

Some providers may process information outside Malaysia. We use reasonable contractual and organisational safeguards for such transfers. Enquiries are retained only as long as needed for follow-up and records; engagement records are retained for contractual, tax and legal periods, then deleted or anonymised.

Security

We use access controls, limited collection, secure transfer practices and appropriate technical safeguards. No internet transmission is risk-free, so please do not submit confidential app datasets through the website form; we will arrange an appropriate transfer method after scoping.

Your choices and rights

You may request access to or correction of your personal information, withdraw consent, object to certain uses or ask about deletion, subject to legal exceptions. You can reject optional analytics in our cookie banner.

Contact and updates

Send privacy requests to hello@vaultsyncgrid.digital, call +60 3 7729-8848, or write to Piasau Utara 4, Piasau Jaya Industrial Estate, 98000 Miri, Sarawak, Malaysia. We may revise this policy and will post the updated date here.